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Xtelesis Datacom partnered with Mitel (ShoreTel is now Mitel) to provide brilliantly simple solution for small and mid-market companies consistently outperform the competition in customer satisfaction, customer loyalty, value, and lowest total cost of ownership. Xtelesis Datacom have expertise in planning, design and implementation of mitel IP PBX and Mitel IP Phone Systems. Xtelesis Datacom provide below Mitel VOIP solutions;
- Applications Integration
- Contact Center
- Unified Communications
- IP Phone Systems
Unmatched reliability - switched based platform with distributed architecture.
Easiest to use – ranked #1 by users of pure IP Unified Communication Systems.
Simplified Management- No certified professional required to manage the Mitel systems.
Low total cost of ownership – Resources can be reconfigured based on usability. No rip and replacement of existing Mitel systems while adding few more resources.
World-class customer satisfaction.
Unmatched scalability- Supports from 10-20000 users
N+1 Redundancy – manages resources with N+1 switch at local or remote site when switch isolated by network fault.
Sites operate independently with local database instance if network fails.
Mitel ST Voice Appliances - IP PBX Switches:
Mitel ST Voice Switches enable IP PBX and unified communications for organizations of every size—from large enterprises to small and medium businesses. Highly reliable and intelligent, these switches unify communications across multiple enterprise locations, supporting IP phones, analog devices, and a variety of trunk interfaces. Mitel ST Voice Switches manage Mitel IP phones and analog lines, as well as PSTN and ITSP trunks.
Physical or Virtual options available
No spinning media
MTBF – 12-19 years
Five 9s of reliability 99.999%
Real Time, Embedded OS
VxWorks for standard SVA (switches) -- Linux for V-switches
Distributed call processing
Non-volatile flash memory
Can be Virtualized
Housed on the Application Server at the HQ. Server can be physical or virtual which include below applications
Director – Browser based network management toolto provide single management interface, visual Dashboard showing overall system status and resource utilization, network usage and call detailed reporting.
Unified Communication – Unified communications and collaboration solutions make it easy to call, chat, screen share and video conference from a single solution that is integrated with your business phone system. By delivering a total solution, it eliminates multiple screens and enables users to increase productivity, streamline workflows and collaborate with ease. Automated attendant functions. It includes 3000 mailboxes, 254 VM access ports, Outlook integrations.
UC Desktop Tools - Communicator for Windows, MAC and Mobile devices
Workgroups -Basic inbound ACD/call center with call distribution patterns, queuing and reports (4) for up to 300 Call Detail Reports ( 12 canned reports included with system)
Mobility Client - The Mitel Mobility Client is the software component of the solution that runs on smartphones and tablets. It gives users easy and secure access to enterprise UC applications on their mobile devices.
CRM And CRM Business Integrations
Deep integrations help you personalize every customer touch point.
- Embed calling features directly into Saleforce, NetSuite, Microsoft Dynamics and other popular business apps to increase productivity
- Integrate call and customer histories for more visibility into business performance and trends
- Extend the functionality of your Mitel Connect phone system with over 40 advanced apps and integrations
Mitel IP Phones:
Mitel desk phones come in a variety of models to meet every need. Most phones are equipped with multiple feature keys for system directory, intercom, conference calling, transfer, redial, hold and other options like soft keys for presence status, pick up, park and more. Each Mitel IP phone is pre-configured for quick and easy installation with the Mitell Connect UC system and offers all the advanced features, high performance and quality required in today’s constantly connected workplace.
Mitel Contact Center Solutions:
Mitel contact center solution can make it easy to optimize your resources, improve response times, route calls effectively, and access account data—making interactions simple for your customers and your teams.
UCD-Workgroups- Queuing, distribution, basic reporting are fully integrated
ACD Contact Center- Adds custom and real time reporting
Multimedia ACD – Enterprise CC- Adds IVR, database dip, Screen pop, Email, chat queuing in addition to voice. Agents can be anywhere, ACD groups span locations, home workers included