Xtelesis provide a lifecycle and managed service offerings for on-site or remote, flexible, SLA driven approaches to deliver business critical communication networks and applications within a simple commercial network. Xtelesis also provides support, engineering and installation services, through experienced field engineers strongly backed by a high quality centralized team of service professionals.
ShoreTel Partner Support
ShoreTel phone deployments have an annual support renewal fee that can be purchased in 1/3/5 year blocks. This support fee has three main functions:
- Allows you to call our 24/7 helpdesk; Xtelesis Datacom will then help remotely or on-site depending on the issue
- Covers all ShoreTel client software such as client communicator and server director for all updates meaning your system always has the strongest security, fewest bugs and enhanced features
- Places a warranty over all deployed hardware such as switches and mobility routers (except handsets unless handset support has been purchased) so that they can be replaced in the unlikely event of equipment physical failure
ShoreTel support is optional, however if you wish to purchase support at a later date when an issue has come up warranty replacements cannot be sent out if the failure occurring whilst out of support and a reinstatement fee applies and must be paid before Xtelesis datacom can resume technical support and perform software/firmware updates.